- The percentage of parents paying child maintenance is up to 68%, putting the Agency on track to meet its 69% target by March 2009, which it claims "will make it comparable to the best performing child support agencies around the world".
- The volume of uncleared 'current scheme' applications is at the lowest level since August 2003, at 91,300.
- 81% of new applications received in March 2008 were cleared within 12 weeks, up on the target standard of 68%.
- The Agency answered 99% of telephone calls available to answer, with an average waiting time of 18 seconds, up from 84% answered with a waiting time of 1 minute 40 seconds in March 2005.
Thursday, August 07, 2008
Is the CSA getting its act together?
The Child Support Agency has reported that "more children than ever before are benefiting from child maintenance". Their latest Quarterly Summary of Statistics show that 768,000 children are now benefiting from maintenance payments - an increase of 207,000 since March 2005, before the Agency's Operational Improvement Plan was launched in February 2006. The Agency collected or arranged over £1.05 billion nationally in a 12 month period, including £137.6m arrears - both of these figures are records. Other figures: